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Leverage your Expertise in
Designing and Implementing
Robust Routing Solutions.


Genesys Routing Developer / Genesys IRD /ORS

  • Permanent - Full time
  • Work mode (Hybrid)
  • 2.5 – 12 Years

Job Description/ Roles & Responsibilities

Minimum of 2.5 years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR, and Multi-channel)

  • Experience in developing Routing workflows using Composer
  • Extensive SCXML troubleshooting
  • Experience in Orchestration Server
  • Extensive knowledge of GRAT
  • Experience in ECMA scripting
  • Experience in designing, developing, and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine, and URS
  • Working knowledge of Genesys Framework, reporting, routing, and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Clear understanding of reporting (GIM/ICON) schema and impacts on reporting with respect to routing changes
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills
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