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Google Cloud
Process Executive (PE)

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Google Cloud Process Executive (PE)

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  • Permanent - Full time
  • PAN India
  • 3.2 to 3.5 LPA
  • Freshers / 1-2 Years of Exp

Eligibility:
  • 2020, 2021,2022 and 2023 batch of Graduates
  • 1-2 years of call center customer care experience, Should have exp in technical Support
  • Consistent academic record of a minimum 50% (without rounding off, considering all subjects) in X, XII or Degree (if applicable)
  • No standing arrears at the time of screening process
  • Maximum of 2 years of gap in education and not beyond
Job Description/ Roles & Responsibilities:
  • Response, diagnosis, resolution, and tracking of customer support queries via phone, email, chat, and social media.
  • Maintain response and resolution speed as defined by Service Level Objectives (SLOs).
  • Maintain high customer satisfaction scores and adhere to quality standards in at least 90% of cases.
  • Utilize the existing knowledge base to provide customer-facing root cause assessments.
  • Provide customers with bug progress summaries using available tools and platforms.
  • Manage escalations raised by customers and partners.
  • Assist in case resolution by handling consultations from lower tiers.
  • Demonstrate flexibility to work across multiple rotational shifts, including night shifts.
  • Exhibit the ability to work in a diverse environment, handling cultural and language differences effectively, and being a proficient communicator.
 
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